Planning at an institution of higher education involves the design of a multi-year strategic plan strategic. This plan is then translated into a yearly plan at both the institutional level and the faculty level.
|QA Data Gathering for Feedback, Analysis and Reflection, and Improvement|
|Dimensions||Educational Program||Organization and Infrastructure|
The results of the assessment need to be evaluated against standards. Establishing standards helps design a process of quality improvement and provides a benchmark against which to monitor progress.
- academic standards, which measure the student’s ability to meet a specified level of academic attainment;
- service standards, which assess service provided by the institution; and
- quality standards, which describe the norms or expectations expressed in formal statements about the desired practice, eg., those described by the NVAO criteria.
Quality improvement usually refers to a cyclical process of agreement on a set of standards and/or goals, gathering relevant information, evaluating feedback and ensuring the implementation of change. The PDCA cycle is a simple process that stands for plan (assess and evaluate the present and then set goals with action plans), do (implement the plan), check (verify the effectiveness of the implementation based on data gathered), and act (take appropriate actions based on conclusions drawn and implement on a wider scale). At this point, the cycle starts again.