The Bachelor of Science program in Hospitality and Tourism Management at the University of Aruba, Faculty of Hospitality and Tourism Management Studies (FHTMS) offers opportunities for students and professionals to achieve both academic and personal skills and competencies to succeed.
Students follow approximately six (6) courses in each of the Fall and Spring semesters during the three-year program. Each semester consists of 30 European credits, the equivalent of 18 US credits. All classes are taught in English. Professors engage students in interactive discussions regarding the science and art of leadership and management in the areas of Hospitality and Tourism.
Over the three years, students will be introduced to the various business aspects of Hospitality and Tourism, including: Organization & Management, Sales & Marketing, Human Resources & Training, Operations & Technology, Economics, and Finance & Accounting. Students also explore the international world of tourism, and learn about the role and importance of sustainability in culture, heritage, nature and the environment.
Class of 2015 University of Aruba Faculty of Tourism and Management
Why Study at the FHTMS?
The labor market is competitive and many positions require tertiary training. Having university qualifications gives you an edge because you have the skills and advantage to secure employment. The Faculty of Hospitality and Tourism Management Studies (FHTMS) prepares you to excel in the tourism and international business field. The program provides high quality scientific and professional education. The result: a leader that contributes to society by demonstrating critical thinking, social responsibility, and sustainable innovation.
Freshmen students share their experiences of the first year studying at the University of Aruba FHTMS:
Valuable in my life for my general knowledge;
Different, productive, fulfilling;
Definitely a learning process, educational experience;
Both Personal and Professional, an enjoyable learning experience
About the Faculty
Preparing Students to be Successful Global Citizens.
Focus on developing the skills and knowledge needed to become citizens of character, who aspire to become leaders in the community and professionals in the global hospitality industry.
The Faculty fulfills its mission in a collaborative and interdisciplinary environment and aims to provide business, (non-) government, and professional communities of Aruba and the region with qualified well-trained graduates in the areas of Hospitality and Tourism Management. FHTMS focuses on conducting applied and scientific research and delivering services that benefit the hospitality community and tourism industry.
Philosophy FHTMS (Value Statement)
FHTMS is founded on the principles of flexibility, responsibility, integrity, creativity, and sustainability, which serve as a guiding educational philosophy, and reflects the values and beliefs of staff and students.
Faculty Program Learning Objectives (PLOs)
Identify and apply business concepts to local and international hospitality and tourism management.
Describe the fundamental principles of ethical leadership and model the behavior of effective leaders in a multicultural (global) community.
Apply technical, social, and critical thinking skills necessary to become successful professionals in the Hospitality and Tourism Industry.
Demonstrate effective verbal and non-verbal communication skills.
Synthesize and evaluate elements of research design.
Entry & Admission Requirments
The FHTMS provides a wide opportunity for students to experience and gain a university education. Due to the heterogeneous nature of the scholastic preparation of high school graduates, additional requirements of standardized assessments of aptitude for the program (SAT and TOEFL) are included as the threshold for admission into the program. To be admitted into the program all applicants must demonstrate the following minimum levels of achievement that are standard at a US university:
Paper based TOEFL ≥550 = Online TOEFL ≥79/80 = IELTS score of 6.5 Find out more
Additionally, the applicant must write a motivational letter, as the faculty, committed to students’ success, has determined that attitude and motivation are high determining factors of success in our program. These three admission criteria are in addition to the base entry requirements for the program:
Secondary education: HAVO and VWO
2-year Associate of Science Degree
High school or higher diploma with a GPA ≥ 2.50
In addition, students with a propadeutic certificate (University Freshman certificate) and a grade point average of at least 2.50 (7.0), can also apply to the bachelor program. For students over the age of 21, with at least two years of relative work experience, a special admittance test is available.
Course Load & Schedule
The bachelor program in International Business and Tourism Management is structured in three years. Each year is divided in two semesters (Fall and Spring) and a summer period. Each semester students normally follow six (6) courses; on average 18 US credits or 30 European credits. Each course or field activity consists of weekly contact hours and self-study hours. The total amount of hours provides an indication of the number of credits (ECTS: European Credit Transfer System; and USC: United States Credits).
Block A – 8:00 – 10:30
Block B – 10:45 – 1:15
Block C – 1:30 – 3:00
Block D – 3:15 – 5:30
Class of 2016 share their best experiences studying at the FHTMS:
GOMC Certificate 2014
“There have been many great experiences for me during my three years at the FHTMS. One of the most rewarding experiences was participating in the Google Online Marketing Challenge. At the FHTMS there are always new learning opportunities next to the traditional classroom teachings. Another one of my favorite experiences was traveling with the faculty. Upon completing my junior year, I had the opportunity to travel to Arizona, Utah, and Las Vegas in May, and to North and South Carolina in August. Not only were both trips lots of fun, they were also very educational. Finally, I want to mention that I have the FHTMS to thank for meeting some of my closest friends. It has been great studying alongside so many bright, like-minded people. I fondly look back on my journey at the FHTMS, it has been a great one!” – Jennifer Richardson
Nos Compromiso cu Aruba
“In my FHTMS journey, I experienced a lot of exciting yet great experiences. Some of them include the field trip to Arizona, Utah and Las Vegas as well as the conference in South Carolina. Through the years I met amazing people! From classmates, professors and professionals. Forever grateful for everything! :)” – Diane Zievinger
“My experience at the University of Aruba was mind opening. My final years are for me the most remarkable ones. From the thought of not being competent to do a thesis and having it done as I am writing this is simply mind blowing. Through my journey I have suffered a broken hand while I was writing my thesis, enabling me only to complete this with one hand. This showed me that anyone could do this if you simply put your mind to it. To conclude, the information gathered from the years at FHTMS are now converted into knowledge, this knowledge used wisely can be considered into wisdom.” – Guiseppe Williams (Class of 2016)
Celebrating 20 years of Aruba Convention Bureau at Hyatt
“My experience at the FHTMS was not as expected and I mean that in a great way. I had amazing professors that constantly pushed my buttons to achieve my goals. Their positive attitude was definitely fuel to continue going when things got really hard. I can honestly say that what makes the FHTMS is the professors. Without them, I think students would not go above and beyond when it comes in achieving their academic goals.” – Vashni Chirino
” I had a great experience with FHTMS at the University of Aruba. I learned a lot in many different areas and further increased my knowledge of the hospitality industry. The faculty motivated me to do the best by continuously pushing me to my limits. Being with the FHTMS also allowed me the opportunity to study abroad at USC, which was an additional unforgettable experience. FHTMS is a great faculty that I would recommend to anyone who has the desire to learn and grow.” – Marlize Fortrie
Expanding Horizons – 2015
“After three years in the Netherlands trying to find my way, I decided to make the leap and move back home to start over at the Faculty of Hospitality and Tourism Management Studies at the University of Aruba. From that day on there was no more looking back. Hands down it was the best decision I ever made in my life. I exceeded my expectations multiple times thanks to the faculty as a whole. They believed in me and in turn I started to believe in myself again. The best part of my time at FHTMS was the incredible people I met and the unforgettable experiences. Taking all of this into consideration, I may not have gone where I intended to go in the beginning but I ended up where I needed to be.” – Ulrich Hermans
Meet the Staff
Meet the Staff:
Dr. Robin DiPietro (Visiting Professor) earned her Bachelor of Science degree in Business Administration and her Master of Business Administration from the University of Nebraska-Lincoln. She then went on to get her Ph.D. in Community and Human Resources from University of Nebraska-Lincoln as well. She has 20 years of restaurant experience with a Burger King franchisee, Horizon Holding Inc. based in the Midwest. Since 2003, she has taught at University of Central Florida, University of Nebraska-Lincoln, and University of South Carolina where she has been since 2009. Her research areas include multi-unit restaurant management and human resource issues in foodservice operations. She currently teaches Strategic Management, Training and Development, and Advanced Foodservice Operations courses at the University of South Carolina
Dean and University lecturer, John J Wardlaw, born and raised in England, with over 40 years of experience in teaching and working in the hospitality and tourism industry. John earned a teacher’s certificate from De La Salle College in Manchester (UK), a Bachelor from the Open University (UK) and a Masters in Education from LeHigh University in Pennsylvania (USA). John merged those experiences when he joined the UA in 2007 as a lecturer in FHTMS where he has taught a variety of subjects. Until becoming Dean he was the Faculty Counselor and Vice Dean.
Vice Dean, University lecturer and PhD student Madhu Jadnanansing, has over 23 years of professional experience in the private and public sector in Europe and the Caribbean. She holds a Masters degree in Business Economics and a Post-Graduate Degree in Financial Auditing (Register Accountant) from Vrije Universiteit, Amsterdam (NL). In 2009 she joined the faculty as a full time professor lecturing Management (Fundamentals of International Business, International Management, and Strategic Management) and Leadership. She is also a PhD candidate conducting research in the area of Leader Behavior.
Academic Advisor, University lecturer and PhD student Thais Nierop, has 19 years of experience in the Hospitality Industry and Public Sectors both in Aruba and in the US. Mrs. Nierop received a Bachelor’s Degree at Florida International University (USA) in Hotel and Restaurant Management, followed by a Masters Degree in Business Administration with an interest in International Business earned at the University of Colorado Springs (USA). She has seven years teaching experience and has been a full-time lecturer since 2006 specializing in Human Resources, Marketing, and Principles of Tourism.
University lecturer, chair of the Exam Committee and PhD student Don Taylor, is a Certified Public Accountant CPA with a post-graduate degree from the University of the West indies, Mona Campus, with almost 23 years of experience in the hospitality industry throughout the Caribbean. In addition he has attended post-graduate seminars at Harvard and Stanford Business Schools on Corporate Finance and Corporate Valuations. He is currently pursuing his PhD with a particular focus on financial systems and its impact on SMEs and SIDS. In addition Don is a board certified lawyer since 2015.
University lecturer and PhD student Jo-Anne Croes, has 13 years of professional experience in the tourism and hospitality industry, including digital marketing strategy, timeshare sales and small business consulting. She holds Bachelors Degrees in International Hospitality Management from Christelijke Hogeschool Noord Nederland in Leeuwarden (NL), and Business Information Technology and Communication from Hogeschool Rotterdam (NL). She also has a Masters degree in International Leisure and Tourism Studies from the University of North London (UK). Mrs. Croes teaches Information Systems, Guest Services Management, Timeshare Management, Destination Marketing and Introduction to Tourism Marketing.
University lecturere, Sue-Ann Lee, has a Master of Science in Economics with interest in Business and Marketing Management. Sue-Ann has 10 years of experience working both in the public and private sectors of the Tourism Industry: working for Deloitte, AHATA, and as Advisor for the Minister of Tourism on tourism and culture. She is also the founder of GRAY AREA FBA, a consulting business specializing in assisting companies in setting up and marketing businesses.
University lecturer (part-time) and PhD-student Kimberly Grêaux, has a background in health promotion (Health Science). Her research interest is implementation and continuation of health promotion interventions/integrated approach targeting obesity and alcohol and drug abuse. Kimberly has also a broad experience of teaching at the Maastricht University with Bachelor as well as with Master students. Her teaching specialties are interactive sessions and combination of the theoretical and practical aspects especially focused on the research skills.
Year 1 - Freshman Courses
Freshman Courses (Fall)
This course provides a sojourn into environmental science and some business environmental management principles. A wide range of topics and questions will be addressed, thus providing an introduction to the various areas of environmental science and environmental protection.
PRINCIPLES OF HOSPITALITY & TOURISM MANAGEMENT
This course introduces the basic concepts, tools, and techniques of hospitality and tourism management. It includes an introduction to the hospitality and tourism industry, the effects on society, and current developments in the field. In part one we will look at the global impact of tourism, a history of travel, and career opportunities. Part two looks at the governmental and private organizations that provide services, products, and destinations for travelers. In part three, students learn about travel motivation, travel behavior, and the sociology of hospitality and tourism.
INTRODUCTION TO TOURISM MARKETING
This course explains marketing concepts, the how and why of everyone’s role in marketing, and shows how they apply to real-life situations. Part one introduces you to the concept of hospitality marketing and its importance. Part two helps you understand the role of consumer behavior and how it affects the marketing environment. And part 3 identifies and explains strategies for promoting products and the various distribution channels.
This course provides a general introduction to the principles and theories of economics. It incorporates the study of macro-economics and microeconomics, and discusses the role and relevance of economics in contemporary societies. The course focuses on operating conditions of companies that seek to minimize costs and maximize profits, and presents the latest ideas on maximizing firm value.
This course is designed to teach the basic language use, writing mechanics, and the principles of English composition. The intent is to equip students with the English language proficiency required to communicate effectively across the entire range of linguistic environments—academic, professional, cultural, commercial, personal and social—encountered in the International business and Hospitality and Tourism Industry. The main focus will be on the area of business communications.
The focus in this course will be on the assessment and improvement of the proficiency in the Spanish language. The attention will be on the listening, reading, writing and speaking skills as part of the communication skills. Spanish grammar and specific vocabulary will also be part of the course.
Freshman Courses (Spring)
ORGANIZATION FUNDAMENTALS OF INTERNATIONAL BUSINESS
In this course, students will be introduced to the theoretical principles and scientific design of organizations in international business. Emphasis will be placed on the forces within the international business environment that affect organization effectiveness.
LAW & ETHICS IN HOSPITALITY
This course is designed to acquaint students with the legal aspects of the hotel, food and travel industry. We will study the court system and basic legal principles governing the hospitality industry, with specific attention to hospitality business structures, innkeeper-guest relationships and the duty owed to each other: and emerging areas of concern in contracts, torts, civil and property rights law, and insurable risks.
INTRODUCTION TO HUMAN RESOURCE MANAGEMENT
People are one of the main assets in any professional service industry, including hospitality, tourism and travel. In this course, students are introduced to the basic concepts and principles of human resource management in tourism companies. This course is intended to provide students with a basic understanding of the different activities, tasks and functions of the personnel function and human resource management in organizations.
This course examines the conceptual framework of Financial Accounting and how Accounting is applied to the hospitality industry. It starts off with basic book keeping entries, to trial balance and financial statement preparation (income statement, balance sheet and cash flows) and includes financial statement analysis.
This course provides a general introduction to the various areas of psychological theories. A wide range of topics and questions in the field of human behavior will be addressed and at the end of this course students will have a basic understanding of concepts used in studying the behavior and mental processes of human beings.
BUSINESS RESEARCH METHODOLOGY 1
This course provides introduction to research methodology. It discusses the basic principles and processes of (scientific) research, and its applicability to solving business and management problems. Classes focus on both theory and practice of designing and conducting research, and discuss different examples.
Year 2 - Junior Courses
Junior Courses (Fall)
BUSINESS COMMUNICATION 2
This course covers theory and practice of verbal (oral and written) non-verbal communication in organizational settings. Sessions will address the impact of globalization, new communication technologies, and cultural diversity on and organizational/customer communication.
This is a core course that introduces students to the conceptual underpinnings of internal accounting information. It examines the usefulness of internal reports as well as the types of management reports and how they assist in driving the company forward and achieving its financial goals. Topics include cost volume profit analysis, marginal costs and detailed financial statement analysis. It combines the concepts of financial accounting and business economics and goes somewhat further at the micro level in terms of analysis.
This course addresses the basic principles of operating a lodging facility, which includes accounting, housekeeping, engineering, front desk, food and beverages and guest services functions.
Students will gain a general overview of the process and effect of globalization in contemporary business, along with an introduction to theories, concepts and skills relevant to managing effectively in today’s global environment. Specifically, students will learn to describe and explain the linkages between strategy, culture and leadership in international management.
LEADERSHIP & ETHICS MANAGEMENT
This course gives an insight into the phenomena of ethical leadership and integrates recent ideas and applications on the subject. Packed with interesting examples of real world leadership, this course helps the student develop an understanding of theory while acquiring the necessary insights to become effective ethical leaders.
This course deals with the assessment of sales tactics and organizational tactics as employed in vacation ownership properties. The course will also review the areas of Finance, Human resources, Guest Services, Exchange companies, and Operations.
Junior Courses (Spring)
This course is designed to explore, challenge, and refine principles of professional service management in any service company (public and private). Students will read, observe, and discuss a broad selection of materials on the topic, and then apply the concepts involved to their own service experience.
This course will introduce students to the theoretical principles of the strategy process. By the end of the course students will be able to diagnose an organization in terms of its design and effectiveness and recommend changes that will improve the performance of the organization.
MEETINGS, INCENTIVES, CONVENTIONS, AND EVENTS INDUSTRY
This course reviews the industry, organization and execution of meetings, (travel) incentives, (business) conventions and (tourism) events. It covers the roles of organizations and people in the business enterprises that comprise the industry.
BUSINESS RESEARCH METHODOLOGY 2 (G)
This course builds forth on Business Research Methodology 1 and Tourism Management Research and advances on the topic of theoretical models and operationalization, and the (statistical) analysis of data. Students are introduced to inferential data analysis (using statistical software), including parametric, non- parametric, and multivariate analysis.
This course introduces students to the world of information systems, and the vital and varying role it plays in management. The course is divided into two modules; one module introduces management through the lens of technology, examining its role in promoting innovation and organizational competitiveness across a variety of industries and firms. The other module engages students in an innovative educational experience. The Google Online Marketing Challenge (GOMC) is a global competition with the opportunity to create and execute online marketing campaigns for a real business or nonprofit, helping students build digital marketing skills.
Year 3 - Senior Courses
Senior Courses (Fall)
ADVANCED INDEPENDENT STUDY
The independent advanced study prepares students for their final research project and thesis, and entails an independent study of personal interest, including the production and presentation of a research proposal. The research proposal covers the research problem and research questions to be studied, in addition to a review of the literature and a description of the research design and methodologies to be employed. The independent advanced study covers the first three chapters of the final Bachelor thesis.
This course discusses the competitiveness of nations, and provides a contemporary perspective on the economic development and sustainability of countries and economies. The course reviews several theories and models, and numerous case studies of countries are discussed to identify the sources of sustainable competitive advantage. Special attention is focused on the role of national innovation and national innovation systems.
INTERNATIONAL BUSINESS LAW
The Course provides an introduction to the environment of International Business and Law. It will focus on the foundations and principles of the international Legal environment and international legal systems. The course covers the Law on International trade. It allows the student to understand government foreign trade policies, the law concerning international business transactions, importing, exporting, transportation and Logistics. This course covers a range of legal issues involved in conducting international business, surveying some of the many issues encountered in intellectual property and licensing, and the taxation of International business transactions.
DIGITAL AND SOCIAL MEDIA STRATEGIES
The course identifies changes in the quickly evolving digital world. Modern managers and professionals are now prompted with new online challenges in an era of user-generated content and increased consumer interaction. In this course students, will learn how successful companies leverage new online tools and digital strategies to be successful using digital media as an essential element in today’s marketing toolkit.
INTERNATIONAL HUMAN RESOURCE MANAGEMENT
This course provides an overview of the human resource management issues associated with operating an international business organization. Topics of interest are: Cross-border Alliances and SME’s, Staffing International Operations for Sustained Global Growth, Recruiting and Selecting Staff for International Assignments, Re-entry and Career Issues, etc.
This course will introduce students to the theoretical principles of the strategy process in particular for tourism and travel. By the end of the course, students will be able to diagnose an organization in terms of its design and effectiveness and recommend changes that will improve the performance of the organization.
In today’s fiercely competitive tourism markets, destination competitiveness demands an effective marketing organization. This course looks at the concepts of tourism destinations and examines the management and marketing strategies/tactics with a view to sustainable development; it examines a tourism area using a live case study approach to provide recommendations on improving the marketing of the destination. The course involves guest lecture, site visits and industry presentations to develop an in-depth understanding of the destination marketing process.
CRUISE LINE MANAGEMENT
This course provides an overview of the cruise industry: its history and evolution, its operating, marketing procedures, and career opportunities. This course includes lectures, site visits and industry guest speakers in presentations to create a holistic learning experience.
Tourism and International Business (MBA)
The MBA program offers professionals the opportunity to further their career and develop their leadership competences and scientific capabilities in the area of (international) business and management. The MBA aims to inspire innovation and innovative thinking, and to create sustainable strategies for the future by providing enriching experiences for leadership and professional development.
The first year of the MBA focuses on scientific principles and practices of strategy, leadership, and management within the context of globalization, competitiveness, innovation and sustainability of international businesses, tourism enterprises, and service industries in general.
The second year of the program focuses on scientific research, in which the following four activities are emphasized: (a) Research definition & scientific literature review, (b) Research design & proposal, (c) Field data collection & data analysis, (d) Final thesis & defence.
Throughout the course modules, weekly sessions draw from and build upon the diversity of management experiences and leadership perspectives of the participants. International case studies are discussed and enriched with international guest lectures and visiting professors from the United States, Europe and the Caribbean.
G.P.A. (Grade Point Average) over 3.0 (8.0) or GMAT over 475
Complete resume, including a personal motivation essay
Two years of relevant work experience
Three letters of reference
Basic knowledge of business and research methods
FHTMS also provides executive and in-company training to organizations and companies in both the private and public sectors, and is available to businesses in both the tourism and non-tourism industries.